Dr. Giovanna Cruz, is MakeMusic’s Manager, Customer Success. In her current role, she provides voice of the customer feedback, advises product development, and oversees the efforts to ensure customers find value in MakeMusic’s products by keeping them engaged and happy through education and outreach efforts. She has designed, built, implemented, delivered, and evaluated online and in-person training to numerous school districts around the country. She also presents SmartMusic and Finale clinics at state and national music education conventions. Before joining MakeMusic, Giovanna worked as a music educator in the Austin, TX public schools.