Has 2020-21 taken its toll on you as a manager? Are you trying to find ways to cope with all that you face every day? This session is for you! This session will examine the challenges of managing and supervising in social service organizations amidst major crisis like challenging clients, pandemics and staffing shortages. Social service managers in this day and age require the ability to react quickly, assess the problem and apply both short and long-term ethical solutions to the issues they face. This session will examine how to see opportunity in challenges, understand the systems you practice within and apply problem-solving frameworks - including the 5-step problem-solving method.