Name
Station Design and Wayfinding: Enhancing the Customer Experience
Date & Time
Tuesday, November 7, 2023, 1:30 PM - 3:00 PM
Speakers
Seth Garland, Washington Metropolitan Area Transit Authority
Adam Light, LA Metro
Anna Crider, Entro
Julie Montgomery, Sound Transit
Seth Garland Anna Crider
Description

As humans, when we have good experiences, we come back. We’re happier. We feel seen and cared for. So let’s discuss the customer experience and how station design — ease of access, wayfinding, ADA and design features — can attract riders to transit, and keep them comign back. Specifically, we’ll highlight how major cities across America are prioritizing their customers and making worthwhile investments in both legacy and non-legacy systems.

Location Name
Maryvale A, 2nd Level
Full Address
Sheraton Phoenix Downtown
340 N 3rd St
Phoenix, AZ 85004
United States
Session Type
Session
Survey
Survey
AICP CM
CM 1.5 Eq 1
Mode
Rail
Topic
Planning & Design